Return policy

James Baptiste

Sat Feb 07

RETURN AND REFUND POLICY

JameyShop - Your Satisfaction, Our Priority

Last updated: February 7, 2025

📦 OUR COMMITMENT

At JameyShop, your satisfaction is our top priority. We do everything we can to provide you with quality products. If you are not completely satisfied with your purchase, we make returns and refunds easy.

✅ 30-DAY MONEY-BACK GUARANTEE

We offer a 30-day money-back guarantee on all our products, no exceptions.

This means:

You have 30 days from the date of receipt to change your mind
No justification required
The process is simple and fast
We process your request within 24 hours

📅 RETURN PERIOD

Calculating the deadline

You have 30 calendar days to return a product, starting from the date you received your order (not the order date).

Example:

Order placed on: February 1st
Package received on: February 25th
Return deadline: March 26th

Where to find your delivery date:

In your delivery confirmation email
On the signed delivery note
On the carrier's website (package tracking)

✔️ RETURN CONDITIONS

For your return to be accepted, the product must meet the following conditions:

Products eligible for return

✅ Product in its original condition:

Unused and unworn
Not damaged by the customer
Clean and free from signs of wear

✅ Intact packaging:

In its original packaging if possible
With all accessories and instructions
Labels and protection still present

✅ Proof of purchase:

Invoice or order confirmation email
Order number indicated

Exceptions — Products NOT eligible for return

❌ Opened products for hygiene reasons:

Unpacked and used bedding
Opened personal wellness items
Unsealed cosmetic products

❌ Products damaged by the customer:

Product broken or damaged after receipt
Signs of abnormal use
Product modified or repaired

❌ Personalized or custom-made products:

Items engraved or customized at your request

❌ Final sale items:

Sale items marked "final sale" (if applicable)

Note: If in doubt, contact us at support@jameyshop.com. We review each situation on a case-by-case basis.

📝 RETURN PROCEDURE

Step 1: Contact our customer service

Before sending anything back, you must contact us first:

📧 Email: support@jameyshop.com 📱 Phone: 514-660-8375

In your message, please include:

Your order number (e.g.: #12345)
The product(s) to return (name and quantity)
Reason for return (optional but appreciated)
Photos of the product if defective or non-conforming

Response time: We reply within 24 hours (business days).

Step 2: Receive your return authorization

After reviewing your request, we will send you by email:

✅ A return authorization (RMA number) ✅ The complete return address ✅ A prepaid return label (Canada only) ✅ Detailed instructions for packaging your parcel

Important: Without prior authorization, your return may be refused.

Step 3: Prepare your package

How to properly pack your return:

Packaging:

Use the original packaging if possible
Otherwise, use a sturdy box appropriate for the product size
Protect the product well (bubble wrap, newspaper)

Package contents:

The product in its original condition
All accessories, cables, and instructions included
A copy of your invoice
Your RMA number written on a piece of paper inside

Labeling:

Attach the provided return label on the package
OR clearly write the return address
Write your RMA number on the outside of the package

⚠️ Important: Pack carefully! We are not responsible for products damaged during return shipping if the packaging is insufficient.

Step 4: Ship your package

🇨🇦 Returns from Canada

Option A — Prepaid label (FREE):

Use the return label we sent you
Drop the package off at a post office
No cost to you

Option B — Carrier of your choice:

You may use the carrier of your choice
Choose a tracked shipment (mandatory)
Keep your proof of shipment
Shipping costs are at your expense in this case

🌍 International returns:

Return shipping costs are at your expense
Use a carrier with tracking, mandatory
Declare the package as "Return of merchandise"
Indicate a low value to avoid customs fees

💡 Tip: Choose an economy option with tracking. No need to pay for express shipping on a return.

Step 5: Track your return

Keep your proof of shipment and tracking number
You can track your return on the carrier's website
We will confirm receipt of your package by email
Allow 5-15 days depending on your location

Important: You have 14 days from receipt of our authorization to ship your return. After this deadline, the authorization expires and you will need to contact us again.

Step 6: Receipt and inspection

Once your package is received:

Inspection: We check the condition of the product (1-2 business days)
Validation: If everything is compliant, we approve the return
Notification: You receive a confirmation email

If the product does not meet the return conditions:

We contact you by email or phone
We offer to send it back to you (shipping costs at your expense)
Or you may forfeit the product

💰 REFUND

Refund timeline

We process the refund within 5 to 7 business days following the validation of your return.

Timeline:

Day 1: Receipt of your package
Day 1-2: Inspection and validation
Day 2-3: Refund processing
Day 3-7: Credit to your account (depending on your bank)

Refund method

The refund is automatically made to the same payment method used at the time of purchase:

💳 Credit/Debit card:

The amount is credited to your card
Bank processing time: 3-7 days (depending on your bank)
Appears as "JameyShop Refund"

💵 PayPal:

The amount is credited to your PayPal account
Generally instant
Email notification from PayPal

🍎 Apple Pay / Google Pay:

Credited to the associated card
Delay: 3-7 days

Note: We cannot refund to a different payment method than the one used at purchase (anti-money laundering legal obligations).

Refund amount

What IS refunded: ✅ Product price: 100% refunded ✅ Taxes (GST/HST/PST): 100% refunded ✅ Return shipping fees: Refunded for Canada or defective product

What is NOT refunded: ❌ Initial shipping fees: Not refunded (unless defective product) ❌ International return fees: At your expense

Example of refund:

Product:     $49.99
Taxes:        $7.50
Shipping:     FREE
─────────────────
Total paid:  $57.49
Refund:      $57.49 ✅

Refund notification

You will receive two emails:

Validation email: "Your return has been accepted"
Confirmation email: "Your refund has been processed"

Refund issue?

If you have not received your refund after 10 business days:

Check your bank account / PayPal
Check your spam folder for our emails
Contact your bank (delays vary by bank)
If still nothing, contact us: support@jameyshop.com

We will provide proof of the refund processed.

💸 PARTIAL REFUND

In certain cases, a partial refund may be applied:

Cases for partial refund

Used or damaged product:

If the product shows signs of use
Refund = Price - Depreciation

Missing accessories:

If accessories, cables, or instructions are missing
Refund = Price - Value of missing items

Destroyed packaging:

If the original packaging is severely damaged
Possible deduction based on condition

Late return:

Between 30 and 45 days after receipt
Refund possible with 20% deduction
Beyond 45 days: No refund

Notification

If a partial refund is applied:

We contact you before proceeding
We explain the reason and the deducted amount
You may accept or refuse
If you refuse, we send the product back to you (shipping at your expense)

🔄 PRODUCT EXCHANGE

Exchange policy

Important: We do not offer direct product exchanges.

Why?

Our delivery times (2-3 weeks) would make exchanges too slow
Return + new order is faster

How to proceed:

To exchange a product:

Option 1 — Return + New order (Recommended):

Return the original product (procedure above)
Place a new order for the desired product
You are refunded for the first product
The new product arrives faster than an exchange

Option 2 — Store credit:

Request store credit instead of a refund
We create a promo code in your name
Value = Product price + 10% goodwill gesture
Valid for 12 months on the entire store

🚨 DEFECTIVE OR NON-CONFORMING PRODUCTS

What is a defective product?

Product that does not work as expected
Manufacturing defect
Missing or broken part upon receipt
Product different from the description

What to do?

⚡ Contact us immediately (within 30 days):

📧 support@jameyshop.com 📱 514-660-8375

Please provide:

Your order number
Clear photos of the issue (multiple angles)
Detailed description of the defect
Video if the problem is functional

Our solutions

Depending on the situation, we offer your choice of:

Option 1 — FREE Replacement:

We send you a new product
No additional cost
You keep or return the defective one (per our request)

Option 2 — FULL Refund:

100% of the product price
Initial shipping fees
Return shipping fees refunded

Option 3 — INCREASED store credit:

Credit = Product price + 20% goodwill gesture
Usable on the entire store
Valid for 12 months

Option 4 — Discount without return:

If the defect is minor and you keep the product
Partial discount based on the severity of the defect
Credited directly or as store credit

Return shipping fees

For a defective product, ALL fees are at our expense: ✅ Canada return: Prepaid label provided ✅ International return: Fees reimbursed ✅ New shipment: Free

Processing times

Response to your claim: Within 24h
Shipment of replacement: Within 48h
Refund: Within 5-7 days after receipt

📦 DAMAGED PACKAGE AT DELIVERY

What to do if your package arrives damaged?

Upon receipt:

Inspect the package in the presence of the delivery person
If apparent damage:
- Refuse the package AND/OR
- Write reservations on the delivery note
- Examples: "Crushed package", "Torn box", "Visibly broken product"

Take photos:

Of the closed damaged package
Of the delivery note with your reservations
Of the damaged product once opened

Email: support@jameyshop.com
Attach the photos
Describe the damage

Our response:

We open a file with the carrier
We send you a new product FREE OF CHARGE
OR we refund you in full
No cost to you

⚠️ Important: Without written reservations on the delivery note, the carrier considers the package was intact. It will then be more difficult to assert your rights.

⏰ TIMELINE SUMMARY

Canada returns:

Return request: Response within 24h
Return transit: 5-10 business days
Inspection: 1-2 business days
Refund: 5-7 business days
Total time: 11-19 business days

International returns:

Return request: Response within 24h
Return transit: 10-20 business days
Inspection: 1-2 business days
Refund: 5-7 business days
Total time: 16-29 business days

💬 FREQUENTLY ASKED QUESTIONS

Can I return a product without a reason? Yes! You have 30 days to change your mind, without having to justify yourself. It is your right of withdrawal.

Are return shipping fees free?

Canada: Yes, we provide a prepaid label.
International: No, fees are at your expense (unless defective product).

How long does it take to get a refund? 5-7 business days after receipt and validation of your return. Bank processing may add 3-5 days.

Can I exchange a product? No, we do not offer direct exchanges. Return the product and place a new order.

I passed the 30-day window, can I still return?

Between 30 and 45 days: Contact us, we will review your request (partial refund possible).
Beyond 45 days: No returns accepted, except for defective products.

The product doesn't suit me, can I return it opened? Yes, as long as the product has not been used and is in perfect resalable condition. Exception: hygiene products (bedding, etc.).

How do I know if my return has been received? You will receive a confirmation email as soon as your package is received at our facility.

Can I return multiple products from the same order? Yes, mention it in your return request. We will send you one label for all products.

What happens if my return package is lost? If you have a tracking number, we will open an investigation with the carrier. That is why tracking is mandatory.

Can I cancel my return? Yes, contact us before we process the refund. If already refunded, simply place a new order.

📞 CONTACT US

Questions about a return? Our team is here to help!

📧 Email: support@jameyshop.com 📱 Phone: 514-660-8375 💬 Online chat: Available 7 days/7 on our website

Hours:

Monday - Friday: 9:00 AM - 5:00 PM (EST)
Saturday - Sunday: 10:00 AM - 4:00 PM (EST)

Response time:

Email: Within 24 hours (business days)
Phone: Immediate during business hours
Chat: Immediate 7 days/7

🌟 OUR SATISFACTION COMMITMENT

At JameyShop, we want every customer to be 100% satisfied with their purchase.

Our values:

🤝 Simple and transparent return process
⚡ Fast response to your requests (within 24h)
💙 Human and attentive customer service
🎁 Solutions tailored to each situation
✅ Guaranteed refund if conditions are met

Your feedback matters!

After each return, we invite you to share your experience to help us continuously improve.

⚖️ YOUR LEGAL RIGHTS

This return policy is in addition to your legal rights and does not replace them.

In accordance with applicable Canadian consumer protection laws, you benefit from:

The legal guarantee of conformity
The guarantee against hidden defects
The right of withdrawal for distance sales

For more information about your rights: Contact your provincial consumer protection office.

Last updated: February 7, 2025 Version: 1.0

Thank you for your trust! We are here for you. 🌙

For any questions regarding this return policy: 📧 support@jameyshop.com | 📱 514-660-8375

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